Refund & Return Policy

Refund & Return Policy

Last Updated: 17 July 2026

Thank you for shopping with Ojyra. We are committed to providing quality products and a smooth shopping experience. This Refund & Return Policy explains the conditions under which returns, replacements, and refunds are accepted.

By placing an order on https://ojyra.in, you agree to the terms outlined below.

1. Return Eligibility

You may request a return or replacement if:

  • You received a damaged product.

  • You received a defective product.

  • You received the wrong product.

  • The product has missing parts or accessories.

  • The product was damaged during transit.

To be eligible for a return:

  • The request must be submitted within 7 days of delivery.

  • The product must be unused, unworn, and in its original condition.

  • The product must be returned with all original tags, packaging, accessories, invoices, and free gifts (if any).

Products that do not meet these conditions may not be eligible for return.

2. Non-Returnable Items

The following items are generally not eligible for return or refund unless they are damaged, defective, or incorrect upon delivery:

  • Personal care or hygiene products that have been opened or used.

  • Health and wellness products with broken seals or opened packaging.

  • Consumable items.

  • Gift cards.

  • Digital products or downloadable content.

  • Products marked as "Final Sale" or "Non-Returnable."

3. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product:

  1. Contact us within 48 hours of delivery.

  2. Share your Order ID.

  3. Provide clear photos or videos showing the issue.

  4. Our team will review your request and respond within 2–3 business days.

If approved, we will arrange a replacement or refund, as applicable.

4. Return Process

To initiate a return:

  • Email us at support@ojyra.in

  • Mention your Order ID.

  • Describe the reason for the return.

  • Attach supporting photos or videos (if applicable).

If your return is approved:

  • We will provide return instructions.

  • A return pickup may be arranged where service is available.

  • In locations where pickup is unavailable, you may be asked to ship the product to the address provided by our support team.

The product should be securely packed to prevent damage during return transit.

5. Refunds

Once the returned product is received and inspected:

  • You will be notified of the approval or rejection of your refund.

  • Approved refunds will be processed within 5–7 business days.

Refunds will be issued as follows:

Online Payments (Razorpay, PhonePe, UPI, Cards, Net Banking):

  • Refunded to the original payment method.

Cash on Delivery (COD):

  • Refunded via bank transfer, UPI, or another mutually agreed payment method after verification.

Actual credit timelines may vary depending on your bank or payment provider.

6. Replacement Policy

If a replacement is approved:

  • We will dispatch the replacement product subject to stock availability.

  • If the product is unavailable, a refund or store credit may be offered at our discretion.

7. Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled. In such cases, you may request a return only if the product is eligible under this policy.

Please refer to our Cancellation Policy for additional details.

8. Refused COD Orders

Customers are requested to place Cash on Delivery (COD) orders only when they intend to accept delivery.

Repeated refusal of confirmed COD orders without a valid reason may result in:

  • Restriction or removal of COD payment eligibility.

  • Cancellation of future orders.

  • Requirement to use prepaid payment methods for subsequent purchases.

9. Shipping Charges

  • Original shipping charges, if any, are generally non-refundable unless the return is due to our error (such as a wrong, defective, or damaged product).

  • If a customer requests a return for reasons other than our error, return shipping costs may be deducted or borne by the customer, where applicable.

10. Exchange Policy

We currently offer exchanges only for:

  • Damaged products.

  • Defective products.

  • Incorrect products received.

Exchanges are subject to product availability.

11. Fraud Prevention

To protect our customers and business, Ojyra reserves the right to:

  • Verify return requests.

  • Request additional information or proof.

  • Reject fraudulent, abusive, or excessive return requests.

12. Contact Us

For any questions regarding returns or refunds, please contact us.

Ojyra

Website: https://ojyra.in

Email: support@ojyra.in

Phone: +91-74549 16878 

Business Address:
SECOND FLOOR, PLOT NO-71A,KH NO-1039,SHYAM VIHAR PHASE-2, Najafgarh South West Delhi 110043

Business Hours:
Monday – Saturday
10:00 AM – 6:00 PM (IST)

By placing an order on https://ojyra.in, you acknowledge that you have read, understood, and agreed to this Refund & Return Policy.