Shipping & Delivery Policy

Last Updated: 17 July 2026

Thank you for shopping with Ojyra. This Shipping & Delivery Policy explains how we process, ship, and deliver orders placed through our website https://ojyra.in.

By placing an order with Ojyra, you agree to the terms outlined in this policy.

1. Order Processing

• Orders are processed within 1–2 business days after successful order confirmation.

• Orders placed on Sundays or public holidays will be processed on the next business day.

• During promotional events, festivals, or periods of high order volume, processing times may be extended.

Once your order has been shipped, you will receive a confirmation via email, SMS, or WhatsApp (where applicable) along with tracking details.

2. Delivery Timeline

Estimated delivery times are as follows:

Please note that these are estimated delivery timelines and may vary depending on courier availability, weather conditions, public holidays, or other unforeseen circumstances.

3. Shipping Charges

• Shipping charges, if applicable, will be displayed during checkout before payment.

• From time to time, Ojyra may offer free shipping on selected products or orders that meet specified promotional criteria.

4. Cash on Delivery (COD)

Cash on Delivery is available for eligible PIN codes and selected products.

For COD orders:

• Our team may contact you via phone call, SMS, WhatsApp, or email to confirm your order before dispatch.

• Orders that cannot be verified may be cancelled.

• Repeated refusal to accept confirmed COD orders may result in restrictions on future COD purchases.

5. Order Tracking

Once your order has been shipped, you will receive a tracking number through your registered email address, SMS, or WhatsApp (where available).

You can use the tracking details provided to monitor the status of your shipment through the courier partner's tracking system.

6. Delivery Attempts

Our courier partners will generally make multiple delivery attempts.

If delivery cannot be completed due to reasons such as:

• Incorrect or incomplete address

• Customer unavailable

• Incorrect contact number

• Refusal to accept delivery

the shipment may be returned to us.

Additional shipping charges may apply for re-dispatch, where applicable.

7. Delivery Delays

Although we strive to deliver all orders within the estimated timelines, delays may occur due to factors beyond our control, including but not limited to:

• Severe weather conditions

• Natural disasters

• Public holidays

• Government restrictions

• Transportation disruptions

• Courier service delays

• High seasonal demand

Ojyra shall not be held liable for delays arising from such circumstances.

8. Incorrect Shipping Information

Customers are responsible for providing accurate:

• Name

• Delivery address

• PIN code

• Mobile number

• Email address

Ojyra will not be responsible for delays or failed deliveries resulting from incorrect or incomplete information provided during checkout.

9. Damaged Packages

If your package appears damaged upon delivery:

• Inspect the package before accepting it, where possible.

• If the product inside is damaged, contact us within 48 hours of delivery.

• Share your Order ID along with clear photos or videos of the package and product.

We will review your request and assist you in accordance with our Refund & Return Policy.

10. International Shipping

At present, Ojyra ships only within India.

We do not currently offer international shipping.

11. Lost Shipments

If your shipment appears to be lost in transit, please contact our customer support team.

We will coordinate with the courier partner to investigate the shipment and provide an appropriate resolution.

12. Contact Us

For shipping or delivery-related questions, please contact us.

Ojyra

Website: https://ojyra.in

Email: support@ojyra.in

Phone: +91-74549 16878 

Business Address:
SECOND FLOOR, PLOT NO-71A,KH NO-1039,SHYAM VIHAR PHASE-2, Najafgarh South West Delhi 110043

Business Hours:
Monday – Saturday
10:00 AM – 6:00 PM (IST)

By placing an order on https://ojyra.in, you acknowledge that you have read, understood, and agreed to this Shipping & Delivery Policy.