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Everything you need to know about our products, your orders and your skincare journey.
Products & Skincare
What is the OJYRA Radiance Ritual Kit?
The OJYRA Radiance Ritual Kit is a complete four-product skincare routine featuring Vitamin C Face Cleanser, 10% Vitamin C Face Serum, Ceramide Moisturizer and SPF 50 Sunscreen. Explore the kit.
How do I use the four-step skincare routine?
Step 1: Cleanse your face.
Step 2: Apply Vitamin C Face Serum.
Step 3: Apply Ceramide Moisturizer.
Step 4: Finish your morning routine with sunscreen.
Reapply sunscreen as directed on its label.
At night, skip the sunscreen step.
Can I use Vitamin C serum every day?
Vitamin C serum can be part of a regular routine, depending on your skin's tolerance. Start gradually, follow the product directions, and patch test before first use.
Is OJYRA suitable for all skin types?
Individual skin needs and sensitivities vary. Review each product's ingredient list and directions before use. If your skin is particularly sensitive, consult a dermatologist.
Can I use the serum with moisturizer and sunscreen?
Yes, these products are intended to be used as steps in a skincare routine. Apply serum first, followed by moisturizer, and sunscreen as the final morning skincare step.
Orders & Shipping
How can I track my order?
Once your order has shipped, use the tracking information provided in your shipping confirmation, when available. For assistance, please contact our support team.
How long does delivery take?
Delivery timelines depend on your location and shipping service. Please refer to the shipping information displayed during checkout or contact our support team for assistance.
Can I change my delivery address?
Please contact our support team as soon as possible with your order details. Address changes may not be possible after an order has been dispatched.
Payments, Returns & Support
What payment methods do you accept?
Available payment options are displayed during checkout. Payment availability may vary depending on your order.
Can I return or exchange a product?
Return, exchange and refund eligibility is subject to our published policies. Please review the applicable policy before requesting a return.
What if I receive a damaged product?
Please contact our support team promptly with your order number and clear photographs of the product and packaging. Our team will review your request under the applicable store policy.
How can I contact OJYRA?
Visit our Contact Us page or connect with us on Instagram at @ojyra.skincare .
Still Have Questions?
Our team is happy to help with your skincare and order enquiries.
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