Returns &
Refunds.
Your experience matters to us. Find helpful information about return requests, damaged or incorrect products, refunds and order-related concerns.
We're Here to Support You
If something isn't right with your order, here's how to get the assistance you need.
Damaged Product
Received an item in damaged condition? Contact our team with photographs and your order details.
Incorrect Item
If your delivered product doesn't match your order, let us know so we can review the issue.
Refund Assistance
Have questions about a refund? Our team can help review your request and its status.
How to Raise a Request
Contact Us
Reach out through our official Contact Us page.
Share Details
Provide your order number, issue description and photos where relevant.
Review
Our support team will review your request under the applicable policy.
Resolution
We'll communicate the available resolution and next steps.
Our Return & Refund Guidelines
Return Eligibility
Return eligibility depends on the product condition, reason for the request and our applicable Refund Policy. Please contact us before sending any product back.
Opened & Used Products
Skincare products require careful handling for hygiene and safety. Requests involving opened or used products will be reviewed according to our applicable policy and consumer rights.
Refund Processing
If a refund is approved, the applicable refund method and processing information will be communicated to you. Timelines may vary by payment provider.
Order Cancellation
If you need to cancel an order, please contact us as soon as possible. Cancellation depends on the order status and our applicable Cancellation Policy.
Please note: Do not ship a product back without contacting OJYRA first. Keep your order details, original packaging and relevant photographs available for review. Your statutory consumer rights remain unaffected.
Questions? Answered.
What if I receive a damaged product?
Please contact our team promptly with your order number, a description of the issue and clear photographs of the item and packaging.
Can I return a skincare product?
Eligibility depends on the reason for return, product condition and applicable policy. Please review our Refund Policy or contact support for guidance.
When will I receive my refund?
If your refund is approved, our team will share the applicable processing information. The time for funds to appear may depend on your payment method and payment provider.
Can I cancel my order?
Contact us as soon as possible with your order number. Cancellation may not be possible once an order has been processed or dispatched.
How do I contact customer support?
Visit our Contact Us page and share your order details along with your concern.
Need Help With Your Order?
Have a return, refund or product concern? Our support team is ready to assist.
CONTACT OUR TEAM →